Last Updated: July 2026 

The Phoenix Children’s Foundation is committed to protecting and respecting your privacy. 

 This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make a donation, volunteer, request support, attend an event or engage with our services. 

We are committed to handling personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

 Who We Are 

The Phoenix Children’s Foundation 

Registered Charity Number: 1117115 

Address: 

The Stables 
Babelake Street 
Packington 
Ashby-de-la-Zouch 
Leicestershire 
LE65 1WD 

Email: info@phoenixcharity.org 

Telephone: 01530 382116 

Website: www.phoenixcharity.org 

For the purposes of data protection legislation, The Phoenix Children’s Foundation is the Data Controller. 

Information We May Collect 

We may collect and process the following information: 

Personal Information 

• Name
• Address
• Email address
• Telephone number
• Date of birth (where relevant)
• Emergency contact information
• Donation history
• Volunteering information
• DBS information (where applicable)
• Employment details (for staff and volunteers)
• Correspondence sent to us

Sensitive Information 

Some of the people we support may choose to share sensitive personal information including: 

• Health information
• Disability information
• Educational needs
• Support requirements
• Accessibility needs

Sensitive information will only be collected where necessary and with appropriate consent or lawful basis. 

How We Collect Information 

We may collect information when: 

• You visit our website
• You contact us by email, phone or social media
• You complete a form
• You make a donation
• You apply for support
• You enquire about volunteering
• You participate in fundraising activities
• You attend an event
• You engage with one of our community visits
• You subscribe to newsletters or updates
• You sponsor an animal
• You make an enquiry about corporate support
• You provide information directly to us

How We Use Your Information 

We use your information to: 

• Respond to enquiries
• Deliver our services
• Process donations
• Manage sponsorships
• Organise volunteer opportunities
• Administer events
• Process support applications
• Communicate with supporters
• Maintain safeguarding records
• Meet legal obligations
• Improve our website
• Report to funders where appropriate
• Manage our charity effectively

We will only process personal information where we have a lawful basis to do so. 

Lawful Bases for Processing 

We rely upon one or more of the following lawful bases: 

Consent 

Where you have provided permission for us to contact you or process information. 

Legitimate Interests 

To carry out the work of the charity and maintain relationships with supporters, volunteers and beneficiaries. 

Legal Obligations 

To comply with charity, safeguarding, employment and financial regulations. 

Vital Interests 

Where processing is necessary to protect someone’s wellbeing or safety. 

Donations 

When you donate to Phoenix, we may collect personal information necessary to process your donation and provide receipts where appropriate. 

Payment information is processed securely through third-party providers such as PayPal. 

We do not store payment card details.  

Volunteer Information 

If you volunteer with us, we may collect information relevant to volunteering opportunities including: 

• Contact details
• Availability
• Skills and experience
• DBS information
• References
• Emergency contacts

Volunteer information is retained only for as long as necessary. 

Animal Sponsorships 

If you sponsor an animal, we may use your contact information to: 

• Manage your sponsorship
• Send certificates
• Provide updates
• Share news relating to your sponsored animal

You can opt out of communications at any time. 

Children’s Information 

Protecting children’s privacy is extremely important to us. We only collect information relating to children where necessary for the delivery of our services and always seek appropriate parental or guardian consent where required. Information relating to children is treated with the highest levels of confidentiality. 

Photographs and Media 

Phoenix regularly takes photographs and videos during events, community visits and volunteering activities. 

Images may be used for: 

• Our website
• Social media
• Promotional materials
• Annual reports
• Funding applications

Consent will always be sought where appropriate. 

Individuals may withdraw consent at any time. 

Community Visits 

Where we visit schools, hospitals, hospices, care homes or community groups, we will always seek agreement regarding photography, publicity and information sharing. Animal welfare and participant privacy remain priorities during all visits. 

Cookies 

Our website may use cookies to improve functionality and understand how visitors use the website. 

Cookies may help us: 

• Monitor website performance
• Understand visitor behaviour
• Improve user experience

Visitors can manage cookie preferences through their browser settings. 

Website Analytics 

We may use analytics services to understand how our website is used. 

This information is anonymised wherever possible and helps us improve our website. 

Examples include: 

• Number of visitors
• Pages viewed
• Time spent on pages
• Referral sources

No personally identifiable information is collected through analytics without consent. 

Sharing Information 

We will never sell personal information. 

Information may be shared where necessary with: 

• Payment providers
• Professional advisers
• Insurers
• Regulatory bodies
• Local authorities
• Safeguarding agencies
• Veterinary professionals where relevant
• Funding bodies (in anonymised form where possible)

Information will only be shared where there is a lawful basis to do so. 

How We Store Information 

We take appropriate technical and organisational measures to protect information. Data may be stored electronically and in secure physical records. Access is restricted to authorised individuals only. Information is retained only for as long as necessary. 

Data Retention 

Retention periods vary depending upon the purpose for which information was collected. 

Examples include: 

• Volunteer records 

• Donation records 

• Safeguarding information 

• Financial records 

• Support applications 

Records are securely deleted or destroyed when no longer required.

Your Rights 

Under UK GDPR, you have the right to: 

• Access your information
• Correct inaccurate information
• Request deletion of information
• Restrict processing
• Object to processing
• Withdraw consent
• Request transfer of data

To exercise any of these rights, please contact us. 

Email: info@phoenixcharity.org 

Telephone: 01530 382116 

Safeguarding 

Safeguarding is central to everything we do. Information may be shared without consent where necessary to protect a child, young person or vulnerable adult from harm. Such decisions are always made carefully and in accordance with safeguarding legislation and guidance. 

Changes to This Policy 

We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage visitors to review this page periodically. 

Contact Us 

If you have any questions about this Privacy Policy or how your information is handled, please contact: 

The Phoenix Children’s Foundation 

The Stables 
Babelake Street 
Packington 
Ashby-de-la-Zouch 
Leicestershire 
LE65 1WD 

Email: info@phoenixcharity.org 

Telephone: 01530 382116 

Website: www.phoenixcharity.org 

If you remain unhappy with how your information has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) www.ico.org.uk Telephone: 0303 123 1113